BUSTED! I love to score one on the scammers. Although at the ghetto-trash store I work at, the scammers are usually fifteen steps ahead of Wal-Mart instead of the other way around.
The stupid ones sometimes don't bring their A-game, or else count on it being busy or getting a dumb associate up at Customer Service. Not with me.
This man came in with a big plasma TV -- $800 -- and wanted to return it. He had a receipt and it had a serial number on it.
So I open up the box and look inside. The serial number on the receipt and on the box didn't match. AND THE SERIAL NUMBER ON THE RECIEPT AND ON THE TV DON'T MATCH. So he's got a receipt with one serial number and a box and a TV with another serial number.
Buster, you've got a BIG problem. Because there's something major fishy going on.
I'm like "Sir. Did you buy two of this kind of television? Do you have another reciept at home? You can't return this television with this receipt."
First he said they had "trouble" scanning the serial number. I was like "They didn't have trouble. The serial number is on the receipt. It is right there, next to the barcode. I can see it and it says SERIAL NUMBER right next to it."
Then he says that the girl had to "type something in" when she was on the register in Electronics." I was like "If she 'typed something in' she would have typed in the serial number. Then it would be on this receipt."
I told him he couldn't return it. He won't leave. I call someone to come explain it to him again.
He gets more agitated and starts yelling. Finally, a manager comes up and is like "Sir, this is not the reciept to this television. If you want the $800 back, you're going to have to come back here with a receipt for this TV. Otherwise, we need you to leave."
The receipt was from our store, and we figure it was some sort of scam where they were purchasing TVs and also stealing them -- either out the back through Receiving or some other way. Our door greeters hardly ever check serial numbers. I don't think any of them can even spell "serial number."
I just realized that I should have checked to see when that TV he brought in was purchased -- or if it was purchased at all -- or made a manager do it. We maybe could have found out if it WAS stolen. I'll have to remember that!