Remember the last time the registers really took a dive? Well, they did it again today.
Now, when the registers go out, the ones on the floor have 30 minutes of battery power to finish a sale and hopefully keep customers moving until the power comes back on.
Customer Service isn't so lucky. Whenever the power flickers, our registers die. Like dead dead. And while they do come back to life, sometimes the guns don't come back the first time around.
And we don't have a scan plate -- so if the gun isn't working, the only way we can run the register without the gun is to TYPE EVERY SINGLE SOLITARY NUMBER IN BY HAND.
So when the power goes out, the first priority is to get the registers back. Me and the other girl both managed to get our cash drawers open right as the power flickered, so no one was left totally hanging. But then 20 people decided to "check out at Customer Service" and got totally hacked off when we told them "the computers are down."
The next priority is to get at least one register with a gun working, so that customers are still being helped. Our first register reboot didn't take, but the next one did and the other girl was going gangbusters. My register took five tries before it restarted. So the line at Customer Service backed up to like 20 people deep in like 15 minutes.
During this time, one of the supervisors came up to help us out and was down on our Register 94, the one that's made shorter for handicapped customers. The entire time I've been working at the Service Desk, I've never seen a handicapped person make us help them at that register. They just come to the regular ones.
At first, she tried to fix it, but then this old bat with a phone card came up and was screaming her head off, so she was trying to do the phone card thing. The supervisor was in the middle of that when this totally crazy woman came up and started screaming at the top of her lungs about the lines at the registers.
"I WANT TO TALK TO A MANAGER RIGHT NOW."
The girl goes "I'm a customer service manager ma'am. What can I do for you?"
"YOU NEED TO GET OUT HERE RIGHT NOW. THE LINES ARE A TOTAL DISGRACE. I'VE BEEN WAITING FOR 40 MINUTES AND THE LINE IS TOTALLY NOT MOVING AND I'M SICK OF THIS ****!"
The reply? "I'll be there as soon as I finish helping this customer. Can you tell me what register you are on?"
"THIS IS A JOKE! THE GIRL IS NOT MOVING FAST AT ALL! I COULD SCAN GROCERIES FASTER! I DON'T KNOW WHY I EVER COME HERE AT ALL!" Look, scan and bag is totally not easy. You want a blue vest and a cash tray? Bring it.
"Ma'am. I said I'll be right there. Can you tell me what register you are on?"
"YOU NEED TO BE THERE NOW! PEOPLE ALL OVER THE STORE NEED HELP. WHAT ARE YOU DOING BACK UP IN HERE?"
And the woman reaches around the old woman, picks up a can of beans that been left on the counter and starts imitating the cashier.
"THIS IS WHAT THE GIRL LOOKS LIKE. ARE YOU TELLING ME THAT SHE CAN'T SCAN ANY FASTER?
"Ma'am, what register are you on?" Because the woman still hadn't said. And it wasn't like anyone could actually go out and help, because no one knew where to go.
I CAN'T BELIEVE YOU WON'T GO HELP ALL THESE PEOPLE WHO NEED HELP RIGHT NOW. THE LINES ARE LONG AND TOTALLY NOT MOVING. IS THIS A JOKE TO YOU?
And now everyone in Customer Service was just STARING at this woman. Like "There was a power outage. Are you just totally out of your mind?"
So the supervisor asked one more time "Ma'am, what register are you on? I need to know to come help you?"
WELL I DON'T F****** KNOW. I'M GOING TO GO AND FIND OUT AND COME BACK AND TELL YOU. YOU BETTER GET OUT THERE FAST THOUGH OR I'M GOING TO LEAVE ALL MY STUFF AND I'M NEVER COMING BACK!
Oh my god!