Now, the batteries prevent critical data from being lost, but whatever failsafes were supposed to take over didn't. Every single register on the front end that was ringing someone up died in the middle of that transaction. Sweet mother! All 23 of them plus the self-checkouts. And Customer Service. And then all the other registers in the store started calling for help.
And worst of all, some of the stupid cashiers started blinking their lights, which they're supposed to do when they need help. UM, YES, WE KNOW THERE IS A PROBLEM YOU IDIOTS!
We had to shut everything down for 15 minutes while the entire system rebooted. It takes about 6 minutes for each register to reset itself, because the software is not nearly as smart as it thinks it is. Then, we discovered we'd done it wrong and none of the scan guns worked. We had to shut them down again, wait until the register went dark, then reboot it again. Just restarting it wasn't enough, apparently. My word!
As we're in the process of fixing 20-something registers, we're trying to figure out which ones are recovering first. We're yelling out status updates. 15 is working! 22 is working! Anyway.
I'm on 21, trying to see if it is working, because the power cut also locked some cashiers out of the system. The timeclock won't let them sign on to a register if they're not clocked in. I'm working at the keyboard, testing the gun and trying to log on. These fools roll up with a huge buggy of groceries and get all agitated. "Are you working?"
"I'm testing the register right now, sir." I call out that 21 seems to be working and move over to 19 to test it. This greatly upsets the man and woman with the groceries. "WELL WHY CAN'T YOU CHECK US OUT!"
I try to explain that 1) I don't have a till and a cash drawer, and 2) it's slightly more imperative that I get more registers operational. I send them over to 22. And I call again that 21 is working. What do they do? They roll back to 21. "WHY CAN'T YOU CHECK US OUT?"
OK, it is mass chaos in the place, and they seem to think they've gotten lucky finding a fixed register and someone who doesn't look like they're doing anything. Not like trying to fix 23 broken register is "not doing anything." I finally just say "I'll try to get someone over, sir" and walk away.
It was just one of those day. And more fun tomorrow.