Every now and again, you will get a customer who is either just an insufferable a****** or just wants to make a point. Now, I don't really care what your motivation is, but really, there are better ways of making a point than coming to Customer Service and kicking up a fuss and making my life miserable. I really don't have any power. If it makes you feel better, that's good -- but karma is a cruel mistress.
This guys came up with a cart full of stuff and handed me a can of shoe polish. He stalks up to the counter and goes "WHAT'S WRONG WITH THIS!"
I take the thing and scan it. It says "SALE NOT ALLOWED, PRESS CLEAR" which means the product has been recalled for some reason. I don't know why, but it is against the law to sell it.
I tell him and he snarks "Well, the ought to take it off the d*** shelf them." I'm like "I'm sorry, sir. I don't know why it is still on the shelf, but I cannot sell it to you."
Then he goes. "Well, I'm just not happy with this store. I'm not buying anything here tonight. I want my money back on all this stuff."
He lifted four bags of stuff out of the buggy, put it on the counter and then sat there with his arms crossed. I was like "Whoa."
So I started crossing items off the receipt and made sure I had everything.
I did it all and it totaled up exactly right. And then the evil creature accused me of forgetting something. I was like "No. The total of the return is $135.57. That's how much you paid because you had her void off those two things back at Register 21. That's why that number is higher."
He goes "Oh. I forgot about that." Oh, because you were so busy trying to make my life hell just to prove a point?
Look. I'm all for not shopping at Wal-Mart. But really. Don't buy a buggy full of stuff and return it just because you get pissed off that you can't buy an ITEM IT IS AGAINST THE LAW FOR ME TO SELL YOU. Remember the stupid kid and the toy?
I hope there was an axe murderer waiting for him in the back of his car on the way home.