UPDATED: This is the exact pillow she was trying to return. For the love of Shiva, I admit that I was wrong. Wal-Mart does carry this stuff. HOWEVER. This particular pillow - AND ALL OTHER DIEGO MERCHANDISE - IS NOT carried at my store. She had ripped off the tags and did not have a receipt. The pillow was NOT in our computer.
So really. If you're running a business and a customer brings in an item of unknown origin and claims to have purchased it at your store -- but yet can produce no proof that they purchased it there -- and you have no other products like that -- would you give them merchandise or credit?
I'm not always right. Maybe I should have taken the stupid pillow back. I don't know. Is it really worth it for what I get paid?
It was just a craptastic day this Sunday at the Wal-Mart. I don't know if it was that everyone was angry that Valentine's Day was coming up and they were alone, or if they just all decided to make my life even more miserable than it already is.
Because Sundays at a Wal-Mart SuperCenter are just the worst possible place on Earth to be, I always have to work Sunday nights. As soon as I got back from my lunch, they threw the other girl on a register and left me alone at the Service Desk -- FOR FOUR AND A HALF HOURS. I was so hating humanity. Customers kept moaning about the lines. That's what you get for shopping on Sunday night. Don't come back soon, you hear. Anyway.
If you do not have any money, please do not try to bring your daughter's "Diego" bed pillows and comforter into the Wal-Mart and return them for cash. One, you will not get cash. Two, don't claim "these was a gift" in bad English to try and explain why there aren't any tags on them. Three, don't bring up a set of Dora the Explorer sheets and tell me "This the same price."
I really don't care if it is the same price. I can look in the computer and see that our Wal-Mart does not carry the Diego line of bed products. So I tell this woman this and all hell breaks loose.
This woman was ghetto. Purple tights, leopard print top, inch-long gold and red nails that could put any tiger to shame, a blinged-out cell phone -- you get the picture. Don't forget the flip-flops. She had a good weave too. She was spending some money on her upkeep. Her command of the English language was atrocious though.
ME: "Ma'am, our store does not carry any Diego sheets, pillows or comforters. Unless you find the receipt, you can't return those items."
HER: "What you mean?"
ME: "Ma'am, we don't sell this stuff at this store."
HER: "My mama bought this stuff here."
ME: "Does she have a receipt?"
HER: "Hold on. I gots to call her." And she whips out the phone and starts callling. When the woman behind her tries to get around her to get to the register, she bricks her with her hand and goes "Hold up. I'm ain't through yet." It was a SIGHT!
She was yelling into the phone "Put Mama on here." "Where you bought them Diego pillows and stuff at? They saying that I can't get no money back on it. Well, I at the Wal-Mart. Don't you gots the receipt?"
So she gets off the phone and now she wants to exchange all the Diego stuff for Dora stuff. I guess she figures she'll just take the Dora stuff to another Wal-Mart and get either cash or credit for it. But I won't let her.
HER: "What you mean? I done told you my mama bought it here?"
ME: "Ma'am, unless you have a receipt, we can't return this merchandise."
HER: "Well, I want a manager. I'm gonna return this stuff tonight."
They don't let her return it -- BECAUSE WE DO NOT CARRY DIEGO MERCHANDISE.
Even the idiot assistant managers know that they can't return merchandise Wal-Mart does not sell!