There must be signs outside the Wal-Mart. "Check your intelligence at the door" or more likely "Stoopid pepul shawp hur." Honestly. Who buys two $300 cameras and then "loses" the receipt? How did you GET the $600 to buy the cameras if you're that stupid? If anyone knows, please tell me.
So this yuppie dad trying to look cool in his knockoff leather jacket rolls in with his proto-Paris love child in tow. Honey. Wash your face. Too much make-up for 14. Hell, too much makeup for 30.
There are no pleasantries. He's a haute finance type slumming it at the House of Wal for cheap electronics, so he expects to bark and me to listen. "Her camera broke. We want a new one."
My question of "Um. Do you have the receipt?" is followed by "No. Do we need it? We just want another camera."
Yeah. You need the receipt.
I look up the warranty for this particular brand of cameras - we don't take back Samsung cameras without a receipt. Well we can, but Samsung doesn't give us any money for it. They laugh and call us fools for being stupid.
I print the warranty - complete with the 1800 number for Samsung and explain that him losing his receipt was oh, I dunno, a teensy problem. He bitches, he moans, he creates enough hot air to thaw Greenland and finally leaves.
And ...... we're back 15 minutes later with the receipt. "Found it in my car. I knew I had it." Then why not make an effort and bring it in the first time? Because, you know, I always try to return $200 cameras without any proof I paid for them and it works out so well.
So this time I actually open up the box and look at the camera. And we have more problems. "Sir. I can't accept this return. You don't have the USB cable, the instruction manuals or the CD." Yeah dude, you just threw the camera in the box.
"We just want another camera." Well, I want a steampunk keyboard, a white chocolate mocha and a hot man. I wonder who's gonna get lucky first?
So they go get another camera. And complain about having to wait in line back in Photo. And complain that there are lines at Customer Service. It's a store. There are lines. Be thankful this isn't Soviet Russia. They waited in line just to wait in line.
I open up the box and take out the USB cable, the installation CD and the user manual. I put that in the box with the defective camera and send that one back to Claims. They leave with a new camera.
And proto-Paris is again free to inflict her bad snaps unto the world. At least it wasn't a video camera .....