I still have yet to understand the attitude of customers who equate shopping at Wal-Mart with the retail process that takes place at a department store, a high-end boutique or a neighborhood Mom-and-Pop type store. Wal-Mart is all about the self-service. Learn it, love it, live with it or leave.
Wal-Mart really does not care about your fragile psyche and the need for someone to "help" you shop. The prices are low. So is the level of service. Learn it, love it, live with it or leave.
So I say to you, Mr. White Trash in the (typical) dirty wife-beater and even filthier blue jeans, coming up to Customer Service, elbowing aside an ever-so-patient woman trying to return a crapload of school supplies, acting like I ought to leap over the counter and help you, and then yelling at me "You better f****** get some help in Hardware because no one in this f****** store speaks English" -- that is really not going to remedy the situation.
Wal-Mart's prices are low because the staffing - the single area largest cost area where money is spent and resources can be cut - is at an absolute minimum. Learn it, love it, live with it or leave.
That very same can of paint you want mixed at 10 p.m. on a Sunday is going to cost you more at the local place - which is well-known around town for the level of service they provide. They'll smile at you, greet you in perfect English and give you tips on how to paint your house. You're paying for SERVICE as well as the merchandise.
At Wal-Mart, you're paying for a damn can of paint. Nothing more. Everything less. Service, knowledge, assistance in the English language. You made the choice to shop here. Your choices have consequences. Learn it, love it, live with it or leave.
If you want cheap prices, come to the Wal-Mart. If you want good service, go anywhere else.
I personally have nothing against hiring people who do not speak English. Someone has to do the work. However, I would not advocate putting them in positions that require customer interaction.
That said, I would estimate at least 70% of the associates at our store have only a minimal grasp of English. When I say minimal, I mean that they drag customers over to the native English speakers whenever they have questions.
The service is not a function of the language though - if I were managing a company, I wouldn't hire more than 1 in 20 of my co-workers - no matter what business I was running - not even to take out the trash.