Chalk this one up to customer stupidity. Or customer clueless. Whatever. What follows is a conversation I had with a woman Sunday afternoon.
I'm doing a return on a ugly Wal-Mart Metro 7 shirt for her and she doesn't have her receipt. I go to hand her back her drivers license and her shop card.
ME: "All right ma'am. You've got $15.38 on this blue card here. You can spend that at any Wal-Mart or at a Sam's Club."
CLUELESS COW: "Oh, I didn't know Sam's Club was hooked up with Wal-Mart."
ME: "Umm. Yeah. It was named after Sam Walton, the guy that started Wal-Mart."
CLUELESS: "I'll just have to start going there."
Obviously, Wal-Mart's advertising/PR blitz has missed a customer or two somewhere. Do I get points for discovering this one?
I also got into dangerous territory arguing with a rather stupid woman from somewhere in Indiana who claimed that she forgot two bottles of wine at Register 15 last night. I asked her "You paid $18 for these and you just 'forgot' to pick them up?"
Her response? "We were tired. We just got off the plane. Why don't the cashiers do a better job? Back in Fort Wayne they are so nice." But the fact remains that you are the dingle who paid $20 for merchandise and walked out of the store without it. Stay in Fort Wayne then!
I told her "Ma'am, I'm not trying to be rude, but they make about $8 an hour and stand on their feet all day. Would you care?" She puzzles it out and shuts up.
I've said it before. If you want low prices, come to Wal-Mart. If you want good service, go anywhere else. Wal-Mart isn't going to change UNTIL YOU DO!