Hi. Yes, you remind me a lot of my grandmother. And all the sweet precious old ladies who worked at the cafeteria where I went to elementary school. But really? Somebody need to mail you a clue.
Yes, I know it is a tragedy that you didn't get your $1.37 bottle of Lipton Iced Tea that you said you paid for. Yes, I'm sorry for giving you an "I don't quite believe you look." Old lady scammers are the oldest game in the book. Even for $1.37.
You see ma'am, these bottles of tea are sold in the coolers right next to the checkouts. So the journey from cooler to checkout was about 10 feet. Most people grab a tea and then drink it on the way out. I still don't understand how you managed to "loose" a bottle of iced tea in six minutes.
Also, you paid for the tea using your EBT card (Food Stamps). So you see, if you want a refund, I can't give you cash. Right here, this was your opportunity to say "Can I go get another tea?" I also explained "Ma'am, because you used EBT, I have to put this back on your EBT card." Again, the phrase "back on the card" should have tripped something in that bird-figurine-collecting brain and made you utter something about your wants/needs/intentions.
So I do your refund. I thank you and hand your card back. "Where's my money?" is not generally a socially acceptable response. Especially as we went through this already about how you weren't going to get cash.
Another thing. Picking right now -- when I've finished the transaction and hand you the refund slip to sign -- to tell me "I just wanted another tea" is a bad plan. Really. This is what you should have started the conversation with. Do you really need all that cat food too?
I don't have a crystal ball. I am not possessing of the mind-reader skills. And I sure can't divine what tiny old women in black shawls and orthopedic shoes want when they thrust a bony hand and a receipt into my face and then don't say three words for the next four minutes. Do you really need all that cat food too?
Really. Old people. They talk too much when you don't want them to and won't speak when you need background music.