Really, if you want a "convenient" pharmacy, you shouldn't go to Wal-Mart. The pharmacy hours, although they did just expand them - still aren't great. The only reason I take my prescriptions there is that I do work there - and I had so many bad experiences at the Walgreens pickup window - including having an employee tell me "Don't use the call button. When you do that, we just ignore you longer."
The point of all this is that Wal-Mart's pharmacies aren't 24 hours - because 24 hour pharmacies require a LICENSED pharmacist on-hand to dispense drugs. And Wal-Mart is cheap. So the hours of the pharmacy are limited. Which often leads to some severely disillusioned customers.
So this old man comes up and "has a question." How I dread these conversations. It could be anything from "Why is your bathroom so dirty?" to "Why can't I get a wheelchair cart?" - most of which I don't really care about anymore.
But his little story goes like this: "I came in and dropped off a prescription. The pharmacist said he was busy and to 'come back after 5:30 p.m.' Well, it is after 5:30 and I want my prescription."
I check the time and it is 7:15 p.m. The pharmacy closed at 6 p.m. LIKE IT DOES EVERY SUNDAY. I process these thoughts, wonder if this old man has Alzheimer's or is crazy or can't tell time and then decide to give it to him straight. I tell him "Sir, it is 7:15 p.m.; the pharmacy closes at 6 p.m. on Sunday."
He goes "Well, I know what time it is. What I want is my pills."
Me: "Well sir, I'm sorry, but I can't help you. Only a licensed pharmacist can give you medicine." And predictably, he wants to talk to someone.
Me: "Sir, I'm happy to get someone for you, but they're only going to tell you the same thing. It is a law that only pharmacists can give medicine."
Him: "Well why didn't he tell me what time the pharmacy closed?"
Me: "I don't know sir. I do know that the pharmacy hours are posted by the Pharmacy window and at every door of the store."
Him: "I wasn't looking at that stuff. I want to know why he didn't tell me."
Me: "Sir, I can't speak for anyone else."
Him: "Well why are you arguing with me?"
Me: "Sir. I can apologize for your bad experience, but I can't do anything else."
And he leaves.
Dude, I really wasn't trying to argue with you. If I was, I'd have called you dumb seven ways from Sunday for dropping off a prescription and NOT finding out what time the pharmacy closed. And then giving me grief because you were stupid. And you were stupid. You didn't get a prescription on a Sunday. You were WAAAAAYYYY to healthy and mobile to have come from an ER. So if you really and truly needed those pills, you should have take that script to a CVS.