It never ceases to amaze me the absolute lengths that human beings will go to in pursuit of self-delusion, stupidity and pure mean-spiritedness -- all in order to save a frelling buck.
I had a woman completely blow up at me Sunday afternoon -- over the matter of a two dollars and change on a roasted chicken because she thought that the time written on the package (the out of the oven time, so customers know the chicken was fresh) was the price.
Really. This woman brings the label for a roasted chicken up to the Customer Service desk and launches into a huge spiel.
"I don't like how every time I come here I get overcharged for something. Look at this. Look at it. This chicken was supposed to be $2.30 and it rang up at $4.98. LOOK AT IT. Why are things always a mess in here."
Finally I get the label and the recept from her.
ME: "Ma'am. See here? That 2:30 is written in the TIME bar on the label. That is what time the chickens were put out." In her defense, it was written 2 3 o and could literally have meant anything. But it was clearly in the TIME space on the label. And there was nothing that said PRICE anywhere on there.
HER: "Well, that's not what I thought it meant."
ME: "Ma'am, what did you think it meant?"
HER: "I thought it was the price. I saw them putting all these chickens on a stand and thought that they were going to mark them down because they were old. That's the only reason I bought it. I thought it was yesterday's chicken and it was a good deal."
ME: "Ma'am, I know exactly what you're talking about -- and that's just a display for fresh merchandise. That's why they put the time the chickens were taken out of the oven on the slip."
HER: "Well, I think it is the price."
ME: "Ma'am, it's not the price. It doesn't have a dollar sign in front of it. Your receipt says you checked out at 3:30 p.m. So these were fresh chickens."
HER: "Well, I don't think that's right. I think they were markdowns."
ME: "Ma'am, do you want to go over there with me and check?"
So off we go over to deli. The rack is just a warming rack. There is actually not a price point anywhere on there. So I suppose I should have give her the bleeping bird for $2.30. But I didn't. Stupidity should not be rewarded.
I was like "Ma'am, see. There's no sign that says markdown or reduced. All these chickens have 430 on them, because they were put out at 4:3o p.m.
HER: "Well, I still think that was a markdown chicken. I don't like this. I don't like this at all."
ME: "Ma'am, do you want to return the chicken?"
HER: "No. We already ate it. I just don't think I should have to pay $4.98 for it."
So she drove back to the Wal-Mart for $2.68 on an already consumed piece of merchandise. Her gas cost more than that.