For years and years, Wal-Mart was known as "the store that would take anything back." Well, if you get the right assistant manager, that's still mostly true. But there are caveats. You're better off having a receipt for one -- and it's usually better if you exchange rather than return.
And blowing up in someone's face is NOT the way to get what you want.
This total moron rolled in Monday night with a phone charger that he wanted to exchange because he claimed it didn't work with his phone. No receipt, no box, no nothing.
I was trying to grab a 15-minute break (I have yet to find a decent pair of shoes made for standing on concrete - and those little rubber mats don't help a bit) when he was there the first time, so someone told him to go back to Electronics and get the exact same one and have his driver license when he came back.
Of course, when he came back, he got in front of me and the fun started.
I ask if I can help him and he throws the new box in front of me and just looks at me. I wanted to throw it right back it him, but I'm totally broke until I can file my taxes. I'm even avoiding Starbucks and taking my lunch to work. I can't get fired.
Anyway. I'm like "Are returning or exchanging this sir?"
He's like "I left a busted charger here somewhere. With some black kid. I don't know." **sigh** What did I do in a past life to be cursed with all the idiots?
I find it down by Register 91 and start doing the exchange. I'm like "I need your driver license sir." He forks it over and I type it in.
Big shocker. He's had FIVE returns since November 17. The total is more than $300 and I can see where they denied a sixth return. And the first two were three days apart for the SAME amount, so it was probably something stolen. Either way, he's either a crook or never saves receipts. He's gotten the receipt lecture before.
I tell him the bad news and you would think I insulted his mother.
"WHAT DO YOU MEAN? I JUST WANT A NEW CHARGER FOR MY PHONE."
"Sir. You have returned or exchanged items five times in three months without a receipt. We normally only allow customers to do that three times. Unless you find the receipt for this phone charger, I cannot process the return for you."
"THAT IS TOTAL GARBAGE. THAT IS THE DUMBEST THING I EVER HEARD. I WANT A MANAGER HERE RIGHT NOW."
I get one. And he start yelling at her. "YOU SHOULD STAND BEHIND YOUR PRODUCT. WHY IS EVERYTHING I BUY SUCH GARBAGE?
She goes "Sir. We've taken back more than $300 of merchandise without a receipt from you. We're not taking this back without a receipt. Do you have a receipt?"
"I CAN'T BELIEVE THAT I CAN'T RETURN A DEFECTIVE PRODUCT AT A STUPID WAL-MART."
And he snatches his broken charger up and leaves. I had already grabbed the new one in case he tried to make a run for it. Yes. A woman tried that once with a tent. Huge box. Fat woman. Picture Donald Duck and a box the size of two computer hard drives side-by-side. It was an entertaining picture. She didn't make it to the door.
It's not a case of not being able to return the freaking phone charger. It's a case of KEEPING THE FREAKING RECEIPT.
Stupid man. I hope his tire goes flat in the middle of nowhere. There's phone service, but the phone is dead. And he steps into a pile of ants.