The number one thing that any customer can do to make your Service Desk experience better is to a) actually have your receipt when returning an item and b) do not stand in line for 20 minutes and, upon actually reaching the counter, then starting digging in your purse or wallet and say "Now where did I put my receipt."
Sundays are hell on wheels at any Wal-Mart, more so for the ones like mine that refuse to hire cashiers or that can't get enough help. So for six of the eight hours I worked Sunday I ran the Service Desk by myself. That was a real peach, I tell. Real big peach.
Anyway. About 5 p.m. and the second rush is starting as the wave of recreational shoppers hits and the family shoppers start to leave. There's about four or five people in line, but I'm moving along at a good clip and no one's upset yet.
I've got a big return - a pile of clothes - and it takes me a little time because the woman has three receipts and it just takes time to hunt ten things down on three receipts - especially when there's no barcodes because the price tags have all been yanked off! The girl behind her just has a coffee pot so I know I can make up time there. It's just scan receipt, scan item, cash or credit, staple, sign and go.
But no. Coffee Pot rolls up to the counter and plunks the Mr. Coffee down. "This don't work." OK. I'm like "Do you have a receipt?"
She does, and then she opens an enormous purse and starts digging around in what could easily pass for the black hole of Calcutta. Seriously, you could put smuggle one of Madonna's African orphans right off the continent in this thing.
I give Coffee Pot one of those looks and I'm thinking "You saw me ask that woman for her receipts. You saw that she had them in her hand. Did you think that you were such a special and unique flower that I wouldn't ask you for yours? You stood in line for 20 minutes? DID IT NEVER CROSS YOUR MIND TO DIG AROUND FOR YOUR RECEIPT?
Five minutes later, the counter is covered with a cell phone, keys, a granola bar, an umbrella, assorted papers, bills, change, receipts from Publix, Walgreens, JC Penney, Target, CVS and Dillards and the usual purse detritus. Then she opens up the pocketbook and keeps going.
I was about to ask her to scoot down and wait when she whoops out "Ha. I found it." Praise be. Glory to God. I ought to take a twenty percent off as "wait fee." That would teach them.