Finding someone to help you is always a dicey proposition, but especially so on a Sunday. But if you're too picky about that help, well then, maybe you don't deserve the merchandise . . .
This gentleman (and I use the word loosely) walks up Sunday morning and wants to know "Do you have any of those electric scooters?" (Sure, we keep them in right behind the counter!)
My co-worker asks him "Have you looked in the Toy Department sir?"
"We looked. There wasn't anyone there to help us."
Me: "Sir, is there space on the shelf for them, or a display?"
Him: "I don't know, I didn't see any."
Me: "Can you describe this item a little more clearly sir?"
Him"Doesn't anyone want to help me?"
We still don't know why he would think we "didn't want to help him." We didn't know if he was talking about an electric go-kart or a Razor Scooter or what.
Me: "Sir, do you want to come over to Toys with me?"
When we get over there, I find the Department manager for Toys, the Department manager for Automotive, who's helping her AND the two Toys stockers all putting stuff on the shelves. And he "couldn't find anyone?" I asked the Dept. Manager where the electric scooters were and she said "Oh, we have one left, it's right over there."
And the man goes over and looks at it. And he starts talking around the Department manager and asking me questions about it. I don't know anything about this merchandise, so I ask the Department manager. She tells him, but he keeps looking at me. It's like some sort of "Twilight Zone" translation effect when it dawns on me "this dude doesn't want to talk to a minority!"
That's why he said there wasn't anyone to help him. The two supervisors working in the section are both Hispanic, including the Department manager of Toys, and the two girls stocking the shelves are both Haitian -- par for the course in South Florida. So there were four people working there, and he went to Customer Service to ask for help. And now that he's got help, he won't look her right in the face.
I wanted to take the scooter and slam it into a pole and then tell him it was damaged.