Tuesday, December 19, 2006

Fertilize this

Now I've written extensively about how our prices are often one price on the shelf and another at the register. However, I think some of our customers are taking advantage of this and using it as a sort of "wish fulfillment" and scamming us by saying Product X or Product Y was five dollars or eight cheaper just to save a few shekels because we can do up to $10 in price changes without having to check. And we're encouraged not to check unless something seems fishy, like with those tree skirts from last Saturday night.

Anyway. When the customer says the price is pennies different, I just go ahead and fix it. They're pissed off, and I can help. The ones that I smell a rat, I tell them I have to check the price. And sometimes they try to play me at the same time.

This man came in with his wife and two kids Sunday night. Now any Wal-Mart, much less a SuperCenter, is going to be slamming on a Sunday night ten a week before Christmas. He's got a cart full of stuff and a bag of lawn fertilizer. (Yes, people in SoFla still fertilize their lawns in December! We even keep our lawn-mower display right next to the Christmas stuff!)

Anyway. He's hacked off that the fertilizer was ringing up fourteen dollars more than he thought it was supposed to. It was $29 on the receipt, so he's claiming it was supposed to be $15 - 50% off? Umm, no dude. This ain't the spring gardening sale. It's freaking December. Lawn supplies are NOT on discount right now.

So I ask him if he wants me to go check the price or if he wants a refund. He asks the wife and she tells him to go ahead and just get the refund. I start doing the refund and I see the wife edge around behind the buggy and start backing it up. WITH THE BAG OF FERTILIZER STILL IN IT! Um. OK. You're a crook.

I don't need the bag when I can type the UPC in off the receipt, but I keep an eye on the wife, who's very quietly trying to get the kids to shut up and come with her. And the husband moves to step right in front of me and block my view of what's going on with the wife and kids.

OH HELL NO. SO FIRST YOU'RE GOING TO TRY AND GET THE CRAP (LITERALLY) FOR HALF OFF, THEN TRY TO WALK OUT THE DOOR WITH IT.

I just stop what I'm doing and go "Sir, I need the bag of fertilizer. Can you put it on the counter please?"

He looks at me and goes "Do you need it."

I go "Yes sir. Right here." And I pat the counter. "Right here please."

He sighs. The wife sighs. And has this look in her eye like she wants to make a break for it. Like I really care. I'm not actually going to run after you for a bag of fertilizer, but really, are you that desperate?

As soon as he puts it up there I take it and put it down at the back. THEN I finish his refund.

Thieving, dishonest dirtbag. I hope your lawn turns brown and every blade of grass dies.

12 comments:

Anonymous said...

If a store post an item as one price, and it rings up another, that is illegal and it is required by LAW that the store sell the product at the lsited price.

I'm not sure what you are so upset about.

Anonymous said...

It's not that we get upset about giving people what the item is posted for... its the fact that these people try to SCAM things for prices that they aren't posted as at all....

You gotta work for walmart to understand...

operator said...

Who steals lawn fertilizer? In front of the kids? Some people...

Anonymous said...

To the first poster, the problem was not that the price was ringing up wrong. She offered to go verify the correct price.
The problem was that the customer requested a refund, and tried to walk off with the product.

I take it that you don't have a problem with stealing?

Anonymous said...

if ya gotta scam, seems like walmart is the place to do it. Why do you care about them SOOOOO much???

Anonymous said...

That's a new one for me, a sh$t stealer! Don't worry, the lawn is probably already brown and they are just trying to revive it with hot sh$t LOL!

Vicki said...

From reading bits and pieces of this Blog, I see that Wal-mart customers aren't much different in So Florida. I'm delighted to be a Sales Associate of a Wal-mart in Northern Florda. Good times, huh? ;)

Diana said...

It's one thing to steal (regardless of the corporation for which a person is stealing from), but to do it in front of one's own children and displaying it as a "right" in their eyes does nothing but harm a future generation into doing the same damn thing without any moral distaste.
Good show on your part for stopping them.

Anonymous said...

watch this wal-mart return video

http://www.myfoxchicago.com/myfox/pages/Home/Detail?contentId=1823428&version=1&locale=EN-US&layoutCode=VSTY&pageId=1.1.1

Anonymous said...

HOLY SHIT!

Anonymous said...

Any moron who wastes money on a ZUNE deserves all the porn they get, gay or otherwise.

FARfetched said...

They were probably shocked that they ran into a customer service associate who actually gives a damn!

Wal-Mart has been flooding the radio waves with ads about their "values" since that "Would Jesus Shop at Walmart?" commercial started airing. "Behind the Counter" is far more entertaining than either ad....