Now I've written extensively about how our prices are often one price on the shelf and another at the register. However, I think some of our customers are taking advantage of this and using it as a sort of "wish fulfillment" and scamming us by saying Product X or Product Y was five dollars or eight cheaper just to save a few shekels because we can do up to $10 in price changes without having to check. And we're encouraged not to check unless something seems fishy, like with those tree skirts from last Saturday night.
Anyway. When the customer says the price is pennies different, I just go ahead and fix it. They're pissed off, and I can help. The ones that I smell a rat, I tell them I have to check the price. And sometimes they try to play me at the same time.
This man came in with his wife and two kids Sunday night. Now any Wal-Mart, much less a SuperCenter, is going to be slamming on a Sunday night ten a week before Christmas. He's got a cart full of stuff and a bag of lawn fertilizer. (Yes, people in SoFla still fertilize their lawns in December! We even keep our lawn-mower display right next to the Christmas stuff!)
Anyway. He's hacked off that the fertilizer was ringing up fourteen dollars more than he thought it was supposed to. It was $29 on the receipt, so he's claiming it was supposed to be $15 - 50% off? Umm, no dude. This ain't the spring gardening sale. It's freaking December. Lawn supplies are NOT on discount right now.
So I ask him if he wants me to go check the price or if he wants a refund. He asks the wife and she tells him to go ahead and just get the refund. I start doing the refund and I see the wife edge around behind the buggy and start backing it up. WITH THE BAG OF FERTILIZER STILL IN IT! Um. OK. You're a crook.
I don't need the bag when I can type the UPC in off the receipt, but I keep an eye on the wife, who's very quietly trying to get the kids to shut up and come with her. And the husband moves to step right in front of me and block my view of what's going on with the wife and kids.
OH HELL NO. SO FIRST YOU'RE GOING TO TRY AND GET THE CRAP (LITERALLY) FOR HALF OFF, THEN TRY TO WALK OUT THE DOOR WITH IT.
I just stop what I'm doing and go "Sir, I need the bag of fertilizer. Can you put it on the counter please?"
He looks at me and goes "Do you need it."
I go "Yes sir. Right here." And I pat the counter. "Right here please."
He sighs. The wife sighs. And has this look in her eye like she wants to make a break for it. Like I really care. I'm not actually going to run after you for a bag of fertilizer, but really, are you that desperate?
As soon as he puts it up there I take it and put it down at the back. THEN I finish his refund.
Thieving, dishonest dirtbag. I hope your lawn turns brown and every blade of grass dies.