The second screamer on Sunday was right before I left.
About two months ago, the managers got all the cashiers in a room and told them that from then on, they were going to be responsible for bad checks, or at least as much as they could be. They handled the checks every day. They should know if the paper felt funny, or if the security features weren't on the check. So we've cut down on our bad checks lately. What we haven't cut down on is the people who try to write bad checks.
Some of the girls will give the checks a REAL good going over. Register 14 is right in front of the Service Desk, so I watched this whole thing play out. The girl looked at the check, then told the woman she had to check with someone. Then they called the manager. Then the fireworks started.
I think the total bill was about $250 in groceries and merchandise. The buggy was full and there was a couple of cases of soda under it. And some woman wanted to write a "business" check for this stuff.
The manager told her that he couldn't take the check. She blew up. "It's a perfectly good check. We've got two businesses and thousands of dollars in the account."
"Ma'am, the check does not have the security features in the correct places."
She snaps back. "It's a business check." "Ma'am, even business checks have the same security features."
She starts screaming. And I do mean screaming. Everything sort of stopped while people watched this little drama played out. "I will NOT be treated like a second class citizen. I am well-known in this town. We own businesses and know people. I want your name. I want her name. I want the name of your manager. I want the name of your district manager. I'm going to call corporate. I don't have to take this. You're treating me like a second class citizen because you're ignorant of how business is done."
The manager has her give him the check. He tries to call the bank. Of course, it is closed on a Sunday. She's still yelling her head off about "I'm going to take this to the next level. You say you're doing your job. Well, I'm going to do my job. You might not have a job tomorrow."
And he caves. He runs it through and signs the check to keep the cashier from taking the heat. I asked to see the check. It just looked funny to me. I would not have taken the check, no matter how much fuss she made. I figure we lost that money.
Look at your checks. The little lock is near the bottom right. And the pattern is on the back. And other stuff. This check had that - it just looked - sort of "off" - like someone was trying too hard to forge a business check. I've run a register for two years now and I've NEVER had a business check come through that looked so different than a regular check.
And another thing. If you, as you so allege, "own businesses in this town" - do you just take any old check that comes across your door? I didn't think so.