I had to return some shoes at the mall today. I got all the way into the store and up to the counter before those two girls looked up. And neither of them greeted me.
Me, no matter how bad a day I'm having, no matter how much my feet hurt or how much I want to punch the last person out, I try (but don't always succeed) to pretend-smile and ask "what can we do for you" or "how are you doing?"
Apparently at this store, you have to fill out a slip to return shoes. And then one of the girls gave me a back-handed compliment - "You've got pretty handwriting for a guy." And then she hands the slip to the other girl and goes "Most guys just scrawl some stuff down." I was all like "that's nice."
And then she had trouble with sliding my credit card. I'm like "put it in a plastic bag." I know that from 18 months at the Wal-Mart. Don't ask me why it works, but sometimes it help the magnetic bits along. Finally, she gives up and just types it in. Which takes all of 30 seconds, which she should have done in the first place.
The whole time, her partner in crime ignored the people waiting in line behind me although the other register was open. And the other girl was directing two other sales clerks to "move those shoes over there" while all she did was draw on a piece of paper. I wonder if these were the managers?
She did not thank me, nor did the other girl. It is just odd to compare how different places handle customers. Of course, they are first and foremost sales clerks, whereas I deal with Customer Service eight hours a day on both weekend days. Still, I think these two could use a few refresher courses on customer courtesy.