Customers think it is a "general information" station. Managers think it is a place to stop and complain about anything that crosses their tiny brains. Cashiers like to hang out, because they're either a)lazy and don't want to go on a register or b) are drawn to the scent of power like an addict to heroin and think my job is easy. Either way, the podium is a magnet for trouble of all types. I hate it because I feel like a rat on a sinking ship at ALL time when I'm there.
So today, when the extra people came in at 2 p.m., I retreated to the Service Desk and made one of the lazier cashiers go out on a register.
In the next hour, I had 20 customers, which was basically one every three minutes. The line never let up, but I'm good. These are the choice bits.
Anyway, this old bat comes in with a radio, claiming the cashier "broke the antenna" when she put it in the bag. The radio had already been reduced. I told her I could give her $2 off, or she could return it. "You can't give me more?" I explain that we get full credit for sending defective merchandise back to the manufacturer. "Well, I guess I'll just have to take the $2 then," she sputters. Then she wants to know if the CD player part will work because the antenna is broken. **sigh** Mandatory senility tests and then euthanasia for those hitting the stupidity barrier once you pass 50 - such a good idea.