To wit ... both self-checkouts died yesterday morning. The computer systems took a mondo dump and froze up on customers. Instead of re-booting and having the same problem happen again 15 minutes later, they just shut them down to wait for the repairman to come last night. We could manage for eight hours without the freaking DIY registers.
Today, the people that opened up didn't know that the repairman had been in. The last information we had was that they were still down and that the guy had to come back for another service call Wednesday evening at 6 p.m.
We had a severe staff shortage today. Five out of eleven cashiers did a No Show on us, plus one was fired for eating stuff off the shelf without paying for it. So it was a tough day. To be honest, those self-checks were the LAST thing on our minds.
This lady comes up, has a fit because they aren't open. The other girl I'm working with apologizes, says the computer system is down and they'll be fixed soon. Well, that apparently wasn't good enough for her. She goes home and calls to complain and DEMANDS to speak to a manager.
So we get the riot act at 6 p.m. WHY AREN'T THE SELF-CHECKOUTS OPEN? WHY DID THIS CUSTOMER LEAVE UNHAPPY? WHY AREN'T THEY FIXED? etc. etc. ect.
OK FOOL >>>> 1. They were broken until the guy came in to fix them at 10 p.m. last night and didn't tell anyone he HAD fixed them. 2. You'd rather we take a cashier off a register and open those useless things? 3. You can't schedule enough staff to operate the store and don't even come up front to see what the problem is but you manage OVER THE PHONE? 4. You're a tool anyway.
The end result was that at 6 p.m. we had to close two registers, open both the self checkout stations and delay two lunches by an hour. So who's happy now?
So why even try to wade into something? Why pretend to "manage" something that should have been better left alone? All the managers love to pretend to worry about "customer satisfaction," like that's going to save their jobs. Um, no. You should really be worrying about finding the people that come to the store, clock in and go home. Or the ones who don't do anything all day. Or that aren't actually working hard. LEAVE ME THE FRELL ALONE YOU USELESS, MINDLESS TOOLS!!!!
Or just DO FRELLING SOMETHING instead of walking around all day. I've yet to see a manager stocking, putting out freight or even straightening up merchandise on the shelves. They just order someone else to do it. I never ask the cashiers to do anything I wouldn't do myself - from putting out bags to taking out the trash. I even cleaned up baby puke one day. Been there, done that. That is good management. Our fools are just poor specimens of the management gene pool.
Oh, I feel so much better now!