Saturday, April 30, 2005

I've got the layaway blues ...

I know it is going to be a bad day whenever there's a layaway question at 6:30 a.m. I hadn't even gotten my change arranged in my drawer this morning when a customers comes up to the podium and wants to know if he can have us hold a table for him until Saturday night.

Well, the short answer is "NO." You either put it on layaway, or buy it and take it with you. We can hold merchandise for 24 hours, max. There's no in between.

Then, he wants to know if he can pay for it, and have us keep it at the store until Saturday night. No. We do not hold paid-for merchandise. Too many problems with it possibly being returned to the sales floor. You either put it on layaway, or buy it and take it with you.

We finally convince him to get the table, put it on layaway and leave a $1.00 balance on the account. That way, the merchandise is off the floor, he has the table and he's paid ALL BUT A DOLLAR. So when/if he shows up Saturday, he can get this freaking heavy mother of a table.

So all this drama is going on a 6:30 a.m. (and layaway doesn't even open up until 8 a.m. So I have to go get the table for this man (after hunting down someone to help me lift this heavy mother), do the layaway sale, hunt up a space in the bin, bin the stupid thing, then go actually start my day. Jeez.

And the district loss prevention lady was in the store for the second day in a row sniffing around. She's onto something, we just don't know what. Apparently the girls in jewelry lost SEVEN layaways and also returned the deposits on the merchandise, but have no records of whatever happened to the merchandise after that. So that is several thousand dollars of rings and bracelets that have gone missing. They always say -- when Jerri comes in, someone goes out in handcuffs!

Other than that, my day was just very tiring. We had so many cashiers on duty the whole day became an exercise in creative scheduling, nothing more.

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