It must be something they put in the Sam's Choice water. That or all the recalled hamburger meat.
This dude rolls up with a $697.00 television. Honestly, I forget what kind it was. I know it was on clearance - because only clearance prices end in .00. The television itself is unimportant. Gentleman had a receipt. The merchandise was 12 days old. It wasn't a sucky customer. It just serves to illustrate the "more money than sense" principle.
ME: "Can I help you?"
TV MAN: "I want to return this TV."
ME: "OK. What's wrong with it."
TV MAN: "It doesn't work."
ME: "OK. What specifically is wrong with it."
TV MAN: "It won't change channels."
ME: "On the remote or the TV or what?"
TV MAN: "Just the remote. The remote doesn't work." Because in this day and age, walking three feet to the television is a battle of epic proportions.
ME: "OK. Did you put the batteries in the remote?" You would be so surprised.
TV MAN: "Yes."
ME: "OK. Did you put change the batteries?"
TV MAN: "No." Because that would only be logical. But wait, you're shopping at Wal-Mart.
ME: "OK. It might be just a bad remote. Do you want me to see if we have any more of these TVs in stock?"
TV MAN: "OK." And I go check. No dice.
ME: "I'm sorry, but we don't have any more of these. It's a clearance TV. Do you want me to call a manager and see if we can work something out to get you a replacement remote or a universal remote?"
TV MAN: "No man. I don't really like the TV anyway. Just give me my money back."
PS MERCH RETURN, DEFECTIVE, CASH, ENTER, TOTAL, count the hundreds and change. "Sign here please sir." Go pay your rent now or go buy some drugs.
Because the first thing I do with a $700 television is return it when the channel-changer doesn't work.
It's not like the manufacturer won't ship a new remote for free. Or some Wal-Manager eager to keep a $700 sale wouldn't have marked down a universal remote for him.
I still don't understand Wal-Martian customers. Buy it, use it, rent it, return it.
If we charged restocking fees it would cut into this type of crap.