For the love of Baal and little babies, will you please let me finish what I am doing before you start whining about how you "want the tax back too."
Sir, first of all, you are what I refer to as one of our "airbed rental customers." So you're already a strike down in my book. Then, your personal hygiene leaves a lot to be desired. Please, take the $3 in tax you're arguing with me about and buy a damn bar of soap.
OK? So I'm returning this airbed you "rented" although you claim "it has a slow leak." I start mashing the buttons and the price flashes up on the part of the register visible to customers - with a minus sign in front of it. Because, you know, money is going out, not coming in.
Cue the hysterics.
HIM: "Well I better get the tax back too." No. You don't get it back. We call it the rental tax. And we only charge it on airbeds.
ME: "You do get the tax back sir."
HIM: "Well I don't see it." Patience is a virtue.
ME: "It will be on the receipt sir. The tax is calculated at the end."
HIM: "I still don't see it." You're not going to see it unless you're a Nanite or you can read binary through my register.
ME: "Sir. Please wait just one minute."
HIM: "How do I know I get the tax back."
ME: "Sir. One minute. Please. And I can give you your money and show you the receipt that is going detail exactly what you are getting back."
HIM: "Are you sure you're not cheating me?" Because Kali, my life would be infinitesimally richer with that three dollars.
ME: "Sir. I'm going to finish and then explain it all to you." Mashes buttons real fast, like I do when there are howlers and the only way to get them to leave is to do the return double-quick.
ME: "OK Sir. I want you to see here. You got $49.76 back for the airbed. RIGHT HERE you got $2.99 for the tax."
HIM: Silence. Crickets. Tumbleweeds. Pockets the money and leaves. Trails a cloud of unhappiness and funk behind him.
It is not like we charge a restocking fee or anything. Simple logic ought to dictate that if you paid tax on an item - you get the tax back - that is law. Not even Wal-Mart policy could override that one. But then again, I'm dealing with Wal-Mart customers here.
We really ought to charge a rental fee. We took back six airbeds this Sunday. No way all of them were defective - even given the usual standards of our merchandise. No freaking way.