Monday, September 03, 2007

It was a fine idea at the time

Ma'am, I understand that you "bought these clothes this week." However, you most certainly did not buy them at any Wal-Mart on this continent.

Furthermore, you do not have a receipt for this pile of clothing. You've got baby clothes, kids cloths, a skirt and a couple of pairs of jeans. All the tags are still attached. That, right there is where you made your mistake.

You see ma'am - I can scan some of these clothes. The baby items ring through for $1.00 each - despite the tags saying $6.88. You don't even blink an eye - you know you're coming out ahead.

Then we get to a thornier issue - the kids clothes and the adult stuff. I hit that stuff with my gun and it comes up ITEM NOT FOUND PRESS CLEAR. I ask you again when you bought the merchandise. "This week." I ask you where you purchased it. "This store."

See, now we have a problem. Because either the scan gun and the merchandise system that Wal-Mart uses to manage the inventory for nearly 6,000 stores is lying to me - or you are.

Let's break it down shall we?

You see ma'am, unlike most infant wear - boyswear and ladieswear items are seasonal. There's a code on the tags - in addition to the barcode - that tells me the month and year that that particular product line hit store shelves.

In your greed to get the $16.88 back for the pair of jeans, you left the tags on. I can see where at least three of the SALE stickers have been pulled of. And I look for the month/year release date code.

Ma'am - this merchandise was put on shelves in March of 2004. All this stuff came out in the spring of 2oo4. We're not going to return it unless you find a receipt.

She took the $3.00 she got back on some infants stuff though - if it rings up we have to return it - but only for the price it rings up. She left with $3.18 and bag full of three-year-old clothes.

Happens all the time. Thrift store shoppers come in with a bag of stuff and hope to get lucky. Sometimes they find brand new stuff someone has donated. If you pay a dollar or two for a pair of pants and get even $5 back - you're more than doubling your money.


kdl said...

In 1987, I managed a Gap in Landover, MD. A woman brought in her dead mother's clothes to return -- tags and all -- from the 70's!!!

You are likely a better CSR than I -- I just told her I was sorry that her mother failed to take care of this 'one last thing' before she passed away. Then I laughed loud enough for her to hear me all the way to the parking lot.

Anonymous said...

They may be trying to cheat the system, but this is actually one of the saddest posts I've read. Yes, what they are doing is wrong, and fraud is against the law. Still sad though.

yoyo said...

Oooh I would have stabbed that persons eyes out with my nice little clicky pen.

Regardless of the circumstances behind returning a bunch of kids clothes, the person was still being a scamming cow and using the situation to try and get a few lousy dollars out of it.lame.

Wry Exchange said...

You get the smartest stupid people in the world in your customer service line. Great blog fodder, though.