I just get so tired of the scams. There is so much negative energy coming from the customers whenever I go up to Customer Service that I sometimes simply lose the will to fight. I mean, if they are going to make it so easy for the customers to steal, why should I care in the end?
Take this one from late Sunday night. This lumpy middle-aged woman comes in and before I can get one word out she starts complaining about a wireless keyboard she bought.
Allegedly, this woman purchased a Microsoft wireless keyboard and mouse combo. Her claim was that when she opened up the package, there was just a regular keyboard jammed in it - and a regular wired mouse.
OK. Believe her or not? I know stuff like that happens ALL THE FRELLING TIME. People try to return VCRs inside DVD boxes, old shoes and all sorts of crap.
I looked at the date on the receipt and it was four days ago. I personally think she was lying - if something like that happened to me - I'd be right back up in the store. But she claimed she "couldn't make it in." And she had the receipt ... so she is starting from a stronger bargaining position than I am.
So my supervisor tells me to return it - and give her cash back - because the receipt indicated that SOMEBODY paid with cash.
Somebody somewhere is walking around with a $90 keyboard for free. Either her - or the people that ran that game in the first place.