So part of Customer Service is dealing with hacked off customers. One of those rolled up Saturday night just after 9 p.m. Idiot white people. You're shopping at the Wal-Mart. What the hell do you expect? They don't care about you - they just want you to drop some cash and leave. It's like drugs - but with cheap Chinese crap.
Deli Man: in an angry tone "Can you tell me what time the Deli closes?"
Me: "I believe the deli closes at 9 p.m. every day sir."
Deli Man: working up a head of steam "Well WHAT TIME is it now?"
Me: checks screen "Uh, it is 9:02 p.m. sir."
Deli Man: really hacked off "Well why, when I went over there five minutes ago, the lights were off and they were cleaning?"
Me: "I'm sorry sir." I wasn't going to argue, because there was no winning with this guy.
The answer, although I didn't dare tell him: They schedule the last Deli person to leave at 9 p.m., so all the cleaning and washing up has to be done and that person has to clock out at 9. Not 9:15, not 9:05 - NINE. So they have to shut down before nine to get the cleaning done. Stupid, but true.
Deli Man: "They ought to close at nine and then clean. " Yeah, and then people like you would demand service even though the lights were dark.
Me: "I'm sorry sir."
Deli Man: "I wanted to buy something and they said everything was put away." Well, were they lying? If they are telling you the truth is it really an issue?
Me: "I'm sorry sir. Would you like to talk to someone?"
Deli Man: "This is just the worst excuse for a deli I've ever been to. There is always a problem when I come in. Always a wait and they never speak English." And yet YOU STILL COME BACK!
Me: "Would you like me to call someone?"
Deli Man: "Yeah. You do that. I'm going to tell them how I feel."
*Management to the Service Desk for customer assistance* Minutes tick by. Customers come and go. I try to avoid the man. His eyes follow me like a money-grubber looking for a nickel.
Deli Man: "This person you paged, where is she?"
Me: "I don't know sir. She is the only person on duty right now until the overnight management team gets in."
Deli Man: "I've got to go. I've got cold stuff."
Yeah. In spite of being "so upset," he still bought a buggy full of stuff. A hundred dollars easy. Vote with your wallet, not your words. Your yapper never hurt nobody.
Deli Man: "You're gonna tell her, right?"
Me: "Yes sir."
Deli Man: "Because I'm real pissed off. I got bad service." Technically, you didn't get any service.
Me: "I'm sorry about that sir."
Deli Man: "That manager should be here. That's another thing. They never listen to their customers. You tell her that too."
Me: "Of course sir."
Deli Man: "Yeah. Tell her your deli needs to get better or I might stop coming and spending money here."
Wal-Mart isn't going to change until you do. If you're really that upset, go somewhere else. I know I'm preaching to the choir, but this man would just not shut up and leave.
And yelling at me really isn't going to do much of anything except earn you a potential starring role on Behind the Counter.