All Service Desk associates know that summertime means weekend rentals. While airbeds are always a popular rental item, beach items start coming back after sundown on Saturdays and Sundays starting in late May.
Sunday, this guy comes up with a beach umbrella that they didn't even dust the sand off of before jamming back into the plastic cover. I can see shells and sand all over the place and when he takes the wadded up receipt out of his pocket, it is nearly obliterated by seawater.
I hold back a sigh and do his return. Of course we can't sell the umbrella again, so I print out a defective slip. I write on the defective slip "Customer used and returned" and tape it to the umbrella and then hit the rest of the buttons to give him the cash back.
He decides to read the defective slip upside down and take offense at what I wrote.
"No man, the real reason is that it fell over when we put it up."
Uhh, OK. Whatever. You're still a tool. And it is still not broken. And you were going to return it anyway.
But I don't argue. "Here's your $21 dollars and change sir. Sign here."
He leaves, but not before giving me another dirty look. Dude, seriously, you're not cute enough for me to care about.
My personal favorite rental-and-return will always be the Coleman cooler some guy returned that still had beach sand all over it and the water from the ice still inside. They never took the sticker off. I looked at the receipt and there were even two suitcases of beer on t here.
I asked him "Have a good time?" and he at least had the decency to blush before answering "Hell yeah man. I feel bad for you guys cooped up in here."