It never ceases to amaze me that grown men and women will throw a temper tantrum and act like complete fools when someone - particularly someone THEY perceive to be lower on the socioeconomic scale - tells them one simple word - "NO."
Wal-Mart allows customers to return items without a receipt three times in a rolling 12-month period. Certain exceptions are made for wedding or baby registry gifts. Every service desk associate gives "the speech" about keeping up with receipts when we see that a customer has reached two returns without a receipt. And warn "this is your last one" when the third one is approved.
On rare occasions, usually when the returns are small - single items and the total is less than $50 (that's the benchmark used at my store) managers and supervisors will approve a fourth no-receipt return. I've never seen a fifth no-receipt return approved - until Saturday night.
This couple came up. They were dressed in lower-middle class normal. She had on khaki shorts and a faded blouse. He had on some sort of running shorts and a sports jersey type shirt. They wanted to return a shirt she had bought for him that didn't fit.
No receipt, so I tell them they can get a store credit. I do the return and then the paper with the list of their no-receipt returns spits out. The man sees this and goes "Get a manager because we've had this problem before."
I look and there are FIVE returns on there. All no-receipt returns approved since February. One big one for $145 and others ranging from $20-$45. These peeople obviously never save receipts - even though they've been told to.
I'll say you've got a problem. Several of them. One - you shop at Wal-Mart. Two. You don't save your receipts - even though you are a serial returner. Three - you've got an attitude and you are obviously all too used to getting your way.
I call for help and get someone with a spine. Thank god because this gets real ugly real quick.
The supervisor looks at the slip and tells the couple "I'm sorry, but we can't return this. When you find your receipt, we'll give you your money back or exchange it."
So the man starts yelling, as if that is going to help. "This is bullshit. You better take it back. It still has the tags on it."
"Sir, if you find the receipt, then we'll take it back."
So the man goes "What am I supposed to do with it now? Throw it away?" AND HE THROWS IT OVER HIS SHOULDER ONTO THE GROUND.
"Sir, we're not going to take it back. Here's your bag. Here's a paid sticker for the shirt. Have a nice day."
I thought the man was going to blow a gasket. He was really red and you could just see veins popping. And he just could NOT believe that someone dared tell him no even though he was yelling the house down. I hope he never comes back. Of course, he will though. He's too lazy to drive across town to the Target.