I actually felt like a total grinch Sunday night. More so than my usual bitter and snarly "Customers Suck" mood, which I've been less and less able to hide.
This man comes in with a sewing machine, which is unusual in and of itself, because he doesn't exactly look the type to be doing a "Project Runway" audition any time soon.
Now, he's Cuban (the store I work at might as well be a suburb of Havana for all the Cuban staff and customers we have) -- but I'm down with everybody, at least when they're not trying to return a five-month-old televisions.
So I ask him if he has a receipt. No dice.
So now I have to look up the warranty for Singer sewing machines. Which is another issue. The district manager apparently dropped by some time over the past two weeks -- and said our store takes too much junk back. Umm, that's my fault how? Apparently, we've already returned nearly $600,000 to the Return Center AND lost $120,000 in shrink just since Jan. 1. Umm. Tell your managers not to take back every vacuum cleaner and used-up toaster oven that comes through the door with some crazy person crying crocodile tears. Anyway.
I look up the Singer sewing machine warranty and it says that ITEMS WITHOUT RECEIPT ARE NOT ELIGIBLE FOR RETURN. So, he's got a sewing machine.
I print the warranty and give it to him. I tell him that if it needs repair, he's got to call that number and they will tell him what to do.
And he goes, in broken English, "Is good. All parts in box. My girlfriend, she leave, go back to Cuba. No need sewing machine."
OH MY GOD! I was thinking - you're tugging my heartstrings. But I'm still not going to give you $159 and change for it. And he lugs it back in a cart and leaves. I only wish that I could have had some violins playing him out of the store.