I made a woman really mad at me this week.
She had a $400 Sanyo LCD TV that she bought in April. The packing code on the box said so. And the serial number says she bought the TV in April. She didn't speak any English, but I managed to communicate to her that she didn't have the recept and that the return period on the TV was just 90 days. Period. End of discussion.
She doesn't agree with me. Fine. I'll get someone that can argue with you in Spanish. We've got plenty of those too.
While we're waiting, I have to take back a Sony VCR that only cost $58 which was purchased last week (I can tell because of the packing code on the box) without a receipt. Meanwhile, the other woman who is waiting in someone to argue with her thinks I'm not taking her TV back just because I don't like her and starts throwing a fit. She starts screaming at the people with the VCR in Spanish.
It had nothing to do with that. I'm equal opportunity mean and evil. Sony allows Wal-Mart to take back lower-end electronics without a receipt. Now if it was a Sony big-screen TV, I could not have taken it back without a receipt. It's all about what the item is, how much it costs and when you bought it.
It is a complicated thing, but with high-end electronics, they all have a serial number that tells you when it was was purchased and when the warranty ends. Even the telephones over $40 dollars are starting to come with them now. Pretty soon, every electronic item will and there is going to be a very short window of return opportunity. If you got a lemon from the factory, you can return it to the store. If you use it and break it, you're stupid and deserve to pay more money.
The serial number is printed on the item, on the outside of the box AND on the receipt. When we return items with a serial number, all three must match. And don't think I've not had people try to slip some by me - especially televisions, VCRs and computer equipment.
Anyway, Sanyo, which made the woman's LCD TV, tells retailers not to return items in stores after 90 days, ESPECIALLY ITEMS WITHOUT RECEIPTS. If the stores do, Sanyo WILL NOT reimburse retailers for the item, even if it is defective. So we better be able to re-sell it, or we just ate that $400. If the item is defective, Sanyo will repair it. Otherwise, don't shop at Wal-Mart. Why anyone would go to Wal-Mart for electronics is beyond me anyway!
Anyway, the woman screams at one of the managers in Spanish for about 20 minutes, then takes the LCD TV, which as APRIL 14, 2006 on the packing slip as clear as day, throws it in her cart, looks righ at me, snarls, and says "I'm going to another Wal-Mart and see if they treat me better" and stomps out the door.