Some woman held up my line for 20 minutes Friday afternoon because she bought an iPod in Kentucky (do they even have electricity there - wait, stop, it's a JOKE!) and now was returning it.
The problem is that the state and municipal tax rates from the Wal-Mart she bought it at and the Wal-Mart I work at add up to different things in the two locales, so I owed her an additional one percent of tax. And bigod, she WAS NOT LEAVING before she got that additional $2.48 in tax. If returning this iPod was such an issue, I don't know why she didn't do it before she left.
Not that I blame her — that's a gallon of gas — but really, $2.48?
So anyway, I cannot toggle tax rates on my register. I can turn the sales tax ON/OFF, but I can't set the tax rate to a specific percentage.
I call a supervisor over and tell them the correct way to actually perform the transaction. It involves paperwork and the accounting office and all sorts of mess. I know. I've looked it up. I do my Wal-Mart homework. :)
What sort of answer do I get in response?
Supervisor: "That's now how you do it."
Me: "Um, yeah, I think I'm right. That's what the Front End Guide said."
Supervisor: "No, you just press these buttons."
Me: "Start pressing then."
Supervisor: "I think it is like this ...." pressing buttons, register complaining "well, maybe like this ..." more buttons "try this ... maybe this" more buttons "well, I don't know." And walks away!
Me: "They're still waiting. And they're not leaving."
Supervisor: "Just figure it out."
Me: "Ummmm." I'm thinking — that's not really my job, now is it? I TOLD you what to do, and you're ignoring me right in front of these people.
Finally, I just added a little to the price of the iPod and had it come out to what it needed to so that these people could get their $2.48. Sheesh.