My job is to make your day better. I've got a limited number of weapons in my arsenal. I can give you a refund. I can help you with an exchange. I can call a manager for you. And I can listen to your complaint, although the odds are VERY long that I can actually do anything about it.
Whether I give a flying leap about what you're yakking on about anybody's guess. The answer is probably not, in so far as I only care about keeping the wage slave job that allows me to keep paying my rent and bills and keeps me from having to live in my car and scrounge for food in a Dumpster.
I don't really care that the girl on Register 9 was rude to you, although I'll apologize to you. I don't really care that the lines are long and that you think we ought to open up some more registers. Don't you think we would if we could? I really don't care that you can't find the kind of yogurt you like and that they had at your Wal-Mart back in Ohio. This is not Ohio. You should have stayed there and then the lines wouldn't be so long.
My job is to smile at you, make you think I'm listening, make you believe that you matter to the Wal-Mart, and get you to leave so that the people behind you can get the same treatment. I'm very good at my job. Because at the end of the day, until consumers start voting with their pocketbooks, Wal-Mart will continue to practice business the same crappy way.
So when two women slammed a Winn-Dixie bag down on the counter and commenced to complaining, I sort of switched off the conscious part of my brain and started nodding. They're saying that they bought beans and peas and lentils that had bugs in them. Worse, said bugs are now crawling all over my counter. Yes, I've got an infestation thanks to these two yenta, who are creating a hurricane of Category Five proportions.
One of them has a receipt and I can see that they bought this stuff back in November. I start trying to see what they've got and the whole time they're practically screaming at me about how nasty this stuff is, how the bugs got all over one woman's pantry, about the lifecycle of bugs, how Wal-Mart should be sued for selling this stuff to her, on and on and on.
Of course, I have to actually remove the bags of beans from the Winn-Dixie sack to see what she's got, so when I put it the beans on the counter, some of the bugs start to go walkabout. Which sets off another round of complaints about how now the bugs will get all over the store and infest everything. And they go bananas about the bugs on the counter. YOU BROUGHT THEM IN THE STORE. WHAT DID YOU EXPECT? BUTTERFLIES? And they start in again on how nasty the bugs are and how shocked they are that these beans, which they made a special trip t0 Wal-Mart to buy, are just so nasty. Last I checked, Publix, Winn-Dixie, Albertsons and Sweetbay all sell dried peas, beans and lentils too!
I just couldn't take these two and didn't want to wade into a "discussion" with the two of them. What I wanted to do was crawl over the counter and staple their lips shut and then put some tape over the top of that.
If you've had the beans since November, that was plenty of time for them to have been infested with anything else from your pantry. Moreover, you're probably just fishing for some extra compensation for your "nasty" beans and nobody here is going to give you any. Thirdly, these were the only beans in the past two months we'd taken back with bugs, so it is sort of unlikely that there was a problem on our end. Which I wanted to tell her, but I held my tongue.
And finally, the grand total on this entire refund was $6.26.
There are days I can deal with the unwashed masses — and there are days I can't.