The class of clientele that Wal-Mart attracts seems to sink lower by the minute. Or maybe it is just how much worse human nature is now in the modern age.
This woman rolls up Sunday with a vacuum cleaner sitting in a buggy. First she asks "Do you know anything about vacuum cleaners?" WTF do I look like a Hoover salesman?
Then she expands on her "problem." They always think that if there's a "problem" with it they'll seem more sympathetic. She goes on this long-winded thing about how the water tank (it's a steam cleaner) won't attach right and how she can't get it to screw down on the vacuum base. The whole time she's going "I just want to be able to clean my carpet."
I'm like "Did you read the instructions?" She goes - "Oh, they're out in the car." And before I can say any thing else, she scampers off, flip-flops clapping madly back out to the car.
Two other people look this vacuum over with me. One thing we notice is that it is dirty, like it's been used heavily. Although she claimed she cleaned it the last time she used it and just noticed the problem. We think that she's not doing something right with the water tank. We tell her that when she gets back and demonstrate how to do it. She makes a show of NOT being able to do it by herself, and then gets to her point, which is "Can I just get my money back on this?"
I'm like - "Ma'am, we're going to need a receipt to take this item back." So she pulls out a receipt. I've gotten very good at noticing old receipts. The first thing I look for now is the date. Although if the paper is yellow when they pull it out, I mentally prepare for how I'm going to drop the bomb.
Sure enough, she bought this little dandy back in March, used it for four months until she either broke it, plans to move or doesn't have company any more. At any rate, I tell her we can't take it back. "Well, can I exchange it? I only used it twice." And my grandmother was the Queen of Sheba. That vacuum was used like a bar bathroom.
I tell her "No." Then I offer to give her the warranty information. Sure enough, when I type in the serial number on the vacuum, it says DO NOT RETURN IN STORE. So I give her that and tell her to call Bissell. They can either arrange for repair or send her a new one.
We actually had a lot of that Sunday night. I had two different managers refuse returns on merchandise brought in with no receipt. They were like "We're not taking back something in this bad a condition." When the customers complained, the managers were like "Find the receipt, then we'll give you the money." They know that stuff is as old as the hills.