The service desk had just slowed down around 9:30 p.m. Sunday night when the other guy asked me "Can she put these on Layaway for a day if she doesn't have enough money to pay for them?"
Well, if you don't have a credit card, Layaway is good enough. It seems like this woman wants to buy some camping gear, maybe for her grandkids and doesn't have enough cash.
I say fine, and tell my supervisor that I'm going to go back to Layaway and take care of her. Sweet Buddha I didn't know what I was in for.
This woman was crazy. First, it turns out that she had tried to pay for more than $170 worth of camping stuff with $29 in singles. Yeah. That's not really close to the definition of "not quite having enough money."
And this stuff was for her. I have no clue what it was for. She had a tent, four lamps, two battery-powered fans, three lamps, and TWO combination fan/lamps.
She wanted me to figure out "if I get this tent and this lamp and this lamp on layaway, can I BUY this lamp and these batteries?" Endless combinations of this. We went on like this for half an hour. Seriously.
I finally told her. You've got $150 of stuff on layaway. That's $15. You'll have about $12 left over. What do you really need? Then she goes "But I need to get something to eat. All I've have today is some yogurt."
I'm like "Um, eating is important." I'm not sure where she was going with that, other than sympathy. It's not business to be sympathetic. She wants to buy, she can buy. Otherwise, someone else can buy it.
She tries a new tactic. "You'll put them up so no one can get them?"
"Yes ma'am. We box them and put them in bins in the back." She points at the shelf behind me and goes "Well, I don't want you to use that box. It's been on the floor and it looks dirty."
As a matter of fact, I was planning to use that particular box, because it was sturdy, and big enough to hold the tent and all her crap without me having to get a second box. But I didn't tell her that, and got a second one anyway.
When she left and I went back to the Service Desk, I accused the guy "You knew she was crazy and you made me deal with her." He was like "But you're good with the crazy people." OH GOOD LORD!