Waiterrant was talking about cell phones on Sunday. I'm personally of two opinions about cell phones at my counter, and it basically depends on how I'm feeling at the moment.
I can count on doing at least two or three returns every day for people who never get off the phone while taking back their merchandise. They usually hand the item(s) and a receipt in a Wal-Mart bag over the counter at me, make eye contact and continue yakking on the phone. I do the return, make a scribbling motion with my pen where they have to sign the return slip, either hand them the cash or the credit card reciept and they leave.
I know I should be offended, but if they're wrapped up in whatever drama is happening on the phone, they're hardly going to start hollering at me. So sometimes I'm grateful that I get an "easy" one.
Others, I feel just a little malicious. Especially the ones I just feel like are bad people. Not inconsiderate, but just have bad souls. I know, I'm so judgemental.
These are the ones who are yakking and then literally throw the stuff over the counter. They don't even look at me. I ask perfectly legitimate "questions" while they're trying to hold a conversation. Like "Is anything wrong with the item?" or "Would you like this back on your card or as store credit?".
My goal is to force them off the phone, like they should be in the first place. I mean, do they conduct their professional lives in this manner? Knowing the general quality of the people I deal with, probably! I had one woman holler at her friend on the phone "they're bothering me now. Let me deal with this." Uh, we're taking back your crap and I'm "bothering" you?
Of course, all of this is made worse by the fact that all Wal-Marts are huge metal buildings, and some cell phones go all wonky inside them.