Once you've worked in the service industry, you ALWAYS notice how you're treated as a customer - and you know exactly what the person waiting on you is doing wrong.
I had to get a key made today and decided to go to the nice (read expensive) hardware store downtown that is known for excellent service and in-general all-around "do it better" than big-box chain store retail.
I had a manager help me at the key counter because he was the first person to see me. That was nice. No pages for "xxx, return to the counter."
However, at the register, it was another story. The cashier never greeted me, never once looked at me and carried on an animated conversation with the bag boy AND the girl two registers over the ENTIRE time. I felt like I was actually in the way of her social life. And she didn't even offer me a bag. She sort of flung the key and the receipt at me and then turned back to the bag boy and kept on yakking.
I don't know what she was thinking. Her name was on the receipt. Should I call and have someone speak to her? I really did feel like I was more or less an impediment to her conversation, not a valued customer. And I've heard customers at my store RAVE about the service at this store, no less. Advice from the digital hordes?