More stupid people today. I don't know what it is. Maybe it's my detergent and I'm producing pheremones.
This woman comes up and wants to know about the "Store-to-Store Shipping Program."
I'm like "Ma'am, we don't have a program like that. Can you tell me exactly what you're talking about?" Boy, they really get agitated when you tell them they're stupid in not so many words.
She pops off and gets worked up fast. "Yes you do. I saw it on walmart.com. You can go to any store, pay for an item, and have it shipped to another store for free! I know you have this and want to ship a toolbox to my son in Virginia." If we did have this, imagine the horror!
Whoa! "Ma'am. I think you may be mistaken. There is a program where you can order items off walmart.com and have them shipped to certain stores, but that is only available in certain areas of the country. And that program is not available in this state."
Her: "Yes it is. I know what I read. And I want to buy an item at this store and have you ship it to Virginia. For free."
Here we go again. "Ma'am, we don't have any such program. You can order the item off the Wal-Mart web site and have it shipped to your son. You can purchase a gift card for him and send it him, or you can send him money through one of our money services. But you can't buy an item and have us ship it via a Wal-Mart truck. It is just not possible."
"But I know what I saw. Why are you saying you don't know what your own company does?"
ME: "Ma'am. Like I said before, you can order from the Web site and have items shipped to your local store -- but that is only available in a few areas. It is NOT available here."
She pops off again, really angry this time and acting like I'm lying to her: "I just don't know why this is so hard. I didn't see anything about that and I'm not stupid. I can read and I know what I saw."
ME: "Ma'am, do you know where on the walmart.com Web site you saw this?" And I turn right around and bring up the Web site on the computer.
ME: "Ma'am. Right here. And I show here the page on the Web site where they talk about the Site to Store program. And where it specifically mentions Texas and California as pilot programs. NOWHERE DOES IT MENTION THE STATE I WORK IN.
Does this cow apologize? NO. "Oh, I must have misunderstood."
Huh. I misunderstood too. I though I was talking to someone WHO WAS NOT STUPID AND KNEW WHAT THEY READ!