People tend to think that just because Wal-Mart is a mega-retailer, they can pick and choose the merchandise, as if they're in some merchant's bazaar in Morocco or something. Get real. This is not a swap meet. It' the Wal-Mart. They'd rather have your soul than trade a penny of profit for your convenience.
Anyway. Customers always want us to break up a set of something because they only want part of it. One woman only wanted an American flag and not the entire flagpole kit one time. She screamed at me about how "unfeeling" I was because I would not sell her just the flag at a reduced price and mark down the mounting kit for someone else.
And then there are "finders" who see something they want and either take it out of a box or pretend its an orphan and want you to put a price on it. We had one of those Saturday.
This woman comes up to the Service Desk with a square piece of red rubberish stuff in her hands. The conversation goes something like this:
HER: "I don't know what this is, but I found it in Housewares. Can I have it?"
ME: "No ma'am. I can't give away merchandise, even if doesn't have a price on it. I can help you find where it might have come from."
HER: "No, I just want this."
ME: "Ma'am, I can't give away merchandise. That would be stealing."
HER: "Well, I'm asking you if I can take it. Then it's not stealing."
ME: "Ma'am, it is not mine to give away."
HER: "Are you sure you can't just let me take it? I'm sure no one is going to buy it."
ME: "Ma'am, I understand that, but I cannot give away stuff out of the store. I can be fired for that."
HER: "But I really want it."
ME: "Ma'am, I can go to Housewares and help you find wherever or whatever that came out of, but right now, you have to let me have that."
HER: "But I really want it. I bet you're just going to throw it away."
ME: "Ma'am, I can't give it to you. I'm sorry, but I can't."
HER: "Well, OK. You said housewares?"
ME: "Yes ma'am.
Good lord. I don't know if she wanted to get me fired or if she was just incredibly naive. "If you give me permission, that makes it OK to steal." I never.