I work at the ghetto Wal-Mart, as I've said before. Our customers have taken hold of a new habit though, as witnessed by one of the meat stockers early Saturday morning.
This drama played out in two acts.
Act I was on Register 10, where this one woman was cursing up a storm over some chicken strips that were ringing up $5.99, claiming that she'd seen them under a sign for 99 cents. Same thing for some hamburger patties that were ringing up $6.98. She saw them under a sign for 98 cents. And she wasn't leaving that register until she got that chicken and those hamburgers for that price.
This was really early Saturday morning, like around 7:30 a.m., and there wasn't a supervisor around (not like there ever is), so the cashier ran up to Customer Service to ask me what to do.
Official policy is that if an item is under a price point, even if obviously wrong, the customer receives the item for that price. I walked over and asked the woman where the display was that she saw this chicken and hamburgers. She told me and I ran over to the meat department.
And what did I find but another associate putting numbers BACK UP INTO THE SIGN. He told me that he'd seen a customer taking the first numbers, namely the dollar parts, out of the sign. And it was a meat freezer with chicken tenders in one half and hamburgers in the other.
I asked him what the person looked like and sure enough, it was my girl. So I go back to Register 10 and tell her that there was a mistake made but we're going to honor the price that she saw on the hamburger and chicken. And do you know what she asked? "Is this like the Publix and you get the stuff for free?"
"No ma'am. You get it for whatever it did say on the sign."
I guess we should just be thankful she didn't pull it down to nine cents. We only lost $11 on that one.