MoneyGram is a peculiar beast. I had an evil MoneyGram agent get snippy with me Saturday because I'd been putting "NONE" in MoneyGram sends to Latin America when the recipient did not have a second last name so they wouldn't look for one and refuse to give them the money.
The customers always put "NONE" on the send paper, so I assumed that they either knew what they were doing or were told to do by their relatives. After all, it is THEIR FREAKING MONEY.
No, as it turns out, the MoneyGram heifer says to put either a backslash or a period there, or it will be refused anyway. I really don't see how it matters. "NONE" cannot possibly be mistaken for a last name. If you see the name. Ricardo Martinez NONE. You don't think you're looking for someone with the last name Martinez-None now do you? Huh?
I'm trying to send a MoneyGram for an Express Payment. These are absolutely the easiest kind of MoneyGrams. The only trouble is when people don't know their account numbers, and even then, you just can't do it.
So when I punch up this man's car payment, it comes up "Call AutoTel Auto Finance Immediately" and gives a 1-800 number.
Now I've already got her money. Because we can't send the MoneyGram without actually taking the money. So the cash is already in my register and this is a non-refundable transaction. And now the stupid thing won't go through.
I call. Their advice is basically this "The account is good. The account number is right. We don't have a problem. You're doing it wrong. Thanks for calling AutoTel." Yeah. You have a good day too buddy.
So then I look at the woman's form one more time. She put a dash between the last two numbers. Which usually means that either we or the company told her to at some point. After all, IT IS A COMPUTER.
The money goes from one computer to another, so the account numbers are just fields in a database. If it calls for fifteen characters with dashes at certain spots, it has to have fifteen characters with dashes at certain spots.
I've even had MoneyGrams that have to be specific combinations of alpha and numeric characters, like ABC-123-456-789, or BUC-999 or something like that. So I ask her "Do you always have this dash here?"
She goes "No."
I ask "Is this dash on your account statement?"
She goes "No."
I WANTED to ask "Well why the hell did you put it there then?" but I didn't. I just took it out, tried to re-send the money and voila - it went right through.
I tried to laugh it off, but the manager who came up to help gave me a dirty look, like "Why didn't you think of that before, you idiot" and the woman was looking daggers at me with one of those "You made me stand here and try to keep the kids happy and it was probably your fault anyway for not reading my mind?"
I will never understand people. Never. Ever. Ever.