I don't understand the mindset of people who think that they are entitled to special privileges even though they've managed to lose their receipts. Get real dudes and dudettes. The day is coming when receipts will be REQUIRED to return a purchase.
Target will let you return without a receipt, but only if you left some sort of paper trail, like a credit card or check. Wal-Mart does not offer this service, mainly because our register system is so old as to be only a half-step above the old push-button cash register that makes the musical notes. Then again, imagine the cost to upgrade the registers at ALL the Wal-Mart stores, Sams Clubs, etc. Yeesh.
Anyway. This guy comes in with a grill. He says that it is leaking propane. Somehow, I doubt that anyone seriously was grilling with an open flame while THERE WAS GAS LEAKING TWO FEET AWAY. Hello, explosion time anyone? Boom, boom, boom! Whatever.
And anyway. This is the end of November. We started selling those grills in March. This is NINE MONTHS LATER. He claims to have paid $377 for the grill, which he "proves" because there is a big sticker on the front with the barcode and a $377 on it. Magically, that is the only part of this grill that doesn't look like it has been used and abused like a one-armed couch on the fifteenth day of a fourteen-day porn shoot.
But I digress. As you would expect, the grill has been discounted. SEVERELY discounted. In fact, the grill has been discounted all the way down to $200. Which for all I know is how much the guy paid for it.
But this fool keeps tapping the sticker that says $377 and demanding his "full amount" back.
I keep reapeating "Without a receipt sir, I can only give you what the grill is ringing up now."
He gets more and more red in the face. Seriously, it was like watching a volcano erupt. Finally, he blows and goes "I'm not going to sit here and take this. You get a manager here right now."
Certainly, you clodhopper. They're only going to tell you the same thing. Sure enough. The manager even goes into the computer and looks up the grill, which has even been taken OUT of the merchandise system and is a deleted item, so it went on discount more than two months ago and he probably bought it way back at the start of summer.
The manager delivers the ultimatum. $200 in store credit, or $200 credit on a new grill. Take it or leave it. He goes for the $200 in store credit.
About 20 minutes later, he comes back and decides to start the debate AGAIN, except this time he has a buddy with him. And the buddy wants a particular manager. Maybe the buddy is hoping for better luck because he thinks the "knows" somebody.
Dude, "knowing" somebody isn't going to help you scam another $177 off this beat-up grill that you probably bought in May and used all summer and now you want to return just so you can buy Christmas presents.
And karma proves me right. The dial-a-manager plot doesn't work, because the one they want is on lunch, so they get the same one who came up the first time, who is no super pissed off they they still haven't left and are still arguing about this stupid grill.
The conversation this time is more of a "that's the way it's going to be, nobody is going to change their mind, do you have any more questions, thank you for your time, goodbye."
Yeah. Save your receipts. And don't act like a fool.