It was the day of days for theft. I had enough semi-professional grifters roll through my line to fill a book. But the choiciest piece of work was this one woman Saturday morning.
They stuck me on this evil 7 a.m. - 4 p.m. shift Saturday, so I rolled in looking like death on a cracker. My line got hot fast with people wanting money orders, to cash checks and return stuff - the usual Saturday early bird traffic.
Then, about 8:30 a.m., a very nice, professional woman comes up. She's got one of the EXPENSIVE vacuum cleaners ($288) in the cart and wants to return it.
Her story is "I called earlier. I lost my receipt and they said that if I have ID I can get a credit." Well, the part about getting credit is true, anyway.
I start the return and silently go "WOW" to myself when I see how much the vacuum cleaner is. I didn't even know we sold ones that cost so much. How do you magically "lose" a receipt for a $300 item? I guess if you never had one to begin with ...
Then I ask for her ID. She pulls out the drivers license, which is in one of those little removeable things that come with some women's purses - it has a slot with a clear plastic facing for the license and a few slots for credit cards - and it just slips right into the larger wallet.
Her ID looks sort of funny. At first, I think it's the glare, but then I ask her "Ma'am, can you remove your ID from the plastic?"
I hold it up and get a REAL GOOD look at it, and sure enough, she's changed (or tried to, anyway) the last three on the DL number to an eight with a black ink pen. If I hadn't been paying some fairly close attention, I'd have never caught it. I ask her - "Ma'am, is this a three or an eight?" - because I know what game she's trying to run.
"Oh, it's an eight. It got left in the washing machine." (Um-hmm. And NONE of the other numbers seem to be smeared. And the rest of the print seems to be fine. Yeah. Lying crooked witch.) "Oh, okay," I go.
And when I punch the DL number in, I put the three instead of the eight and sure enough, she's had FIVE returns for a total of a THOUSAND dollars at four different stores in the count over the past two months.
I tell her she has too many no-receipt returns and she can't return the vacuum without a receipt. She stays fairly cool, but she does try to take the paper that has her DL number from the counter, but I grab it before she gets to it. She grabs the vacuum and her husband and scrams.
She's either a professional thief or related to an associate who's taking the stuff out of stock through the back door. Don't laugh. It happens.