"I forgot this" is a favorite game at busy and not-very-well-run SuperCenters. A lot of the dishonest types that frequent our store have the game down to a fine art. It's played like this:
Come up to Customer Service with a fairly long receipt and say "I was shopping here xxxxx and I didn't get a bag." Now, we're supposed to have a book where EVERY piece of "Forgotten Merchandise" is recorded, along with the UPC, Register Number and Cashier Number. Our store is so busy and the customers so upset that by the time they check out, they just sling stuff in the cart in a hurry to go home. Thus, stuff gets left ALL THE TIME.
So what they do is come in to Customer Service and we either give them store credit for the items or they can get the items off the shelf. Usually, I'm not averse to people who forget a small bar of soap, a DVD or some cans of soup. It happens - although I can never recall my mother ever "losing" a bag of groceries - and she spent $400 a time when she grocery shopped - and it usually involved coolers and ice!
But the game has escalated in the past few months. Some people have noticed that we really don't regulate this system. So they come in and ask for just one thing - which is ALWAYS THE MOST EXPENSIVE THING ON THE RECEIPT. Either a pair of shoes, or a really expensive DVD (which they then return, having already got one at home) or something else pricey.
So this woman comes up Friday with a receipt and claims she forgot her pack of bottled water.
So you got the other hundred dollars worth of cans and boxes of groceries, but forgot the $13 six-pack of gourmet bottled water? Yeah. And I'm the queen of England. What could we do? $13 isn't worth making a huge fuss over. But $13 at a time, pretty soon, that adds up to real money!
People are also just picking up any old receipt they find on the ground and then coming in and claiming they "forgot" some of those items - a sort of double scam - because they never paid for them in the first place!
Well, we managed to stop one cold this past weekend. This guy came in with a receipt that was mostly groceries. And it had one $55 pair of hiking boots on it. He claimed that he never got the hiking boots. And he wanted the money back for that. Yeeeeeeeeeeeeaaaaaaaaaaah.
I called my supervisor over. The receipt was six days old. She asked him why he didn't come in sooner if he noticed they were missing. He said he couldn't get a ride. OKaaaaaaaaaaaaaay. Then I noticed that the receipt had an associate discount.
I asked him "Do you work at this store?" He wouldn't answer.
"Are you a Wal-Mart associate?" He finally says no.
"Is your wife a Wal-Mart associate?" He says no.
"Is anyone in your family a Wal-Mart associate?" He says no.
Then we close the trap? "Who gave you the associate discount on this receipt?" He says he doesn't know.
We tell him he's not getting anything.
And then he goes "So you're not going to give me any money?"
OF COURSE NOT! You happened to find that receipt in the parking lot and thought you'd waltz up in here and try to run game. You might have done OK with a $10 item - NOT the most expensive thing on the receipt. All that did was tell us you're on the make!