I got this all secondhand from the women in Claims on Sunday, but I don't doubt the veracity of it. It just goes to show you how truly crooked some people are. And that you should inspect every single piece of merchandise you buy before you ever leave the store.
This man came in Friday and claimed that he had purchased a laptop. When he got the laptop home, the box was empty. Uh-huh. Well, they did some checking, and the box in question did come from another store. We can tell from the serial numbers and the packing codes on the box.
So, an assistant manager ordered one of the supervisors to give the man his $728 dollars back.
This is what we figure happened. Someone bought a laptop in that particular box from another store. They took the laptop out. Then they brought the BOX up to the Customer Service desk at our store, said "My sister already got me one," or some variant thereof.
Whatever idiot we had working the returns desk that day didn't even bother to open the box. They just did the return and whoever had the balls to try that maneuver up and walked out with ANOTHER $728 for an empty BOX.
Meanwhile, the empty laptop box goes back into a locked display case in Electronics, until it gets pulled out and given to this poor schmuck. Of course, he may be running game too. But either way, someone got $728 for RETURNING AN EMPTY BOX!